Privacy Policy

Agile Factory – Factory Management Solution
Effective Date: February 18, 2026
Last Updated: February 18, 2026

1. Introduction

Welcome to Agile Factory (“Agile Factory,” “we,” “us,” or “our”), a factory management software platform operated by Agile Factory.

Agile Factory provides cloud-based solutions to streamline manufacturing operations including production planning, inventory management, workforce tracking, procurement, dispatch management, and financial reporting.

This Privacy Policy explains how we collect, use, process, disclose, and protect your personal data in accordance with India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and other applicable laws.

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

2. Scope and Applicability

This Privacy Policy applies to:

• Personal data processed through our factory management software platform
• Information collected through our official website
• Data collected during account registration and subscription
• Communications with our support or sales teams
• Any personal data processed in connection with our services

This Policy applies to factory owners, managers, supervisors, employees, vendors, and any individuals whose personal data may be processed through Agile Factory.

3. Definitions

• “Personal Data” means any data about a natural person who is identifiable directly or indirectly.
• “Data Principal” means the individual to whom the personal data relates.
• “Data Fiduciary” means Agile Factory, which determines the purpose and means of processing personal data.
• “Processing” includes collection, storage, use, disclosure, transfer, or deletion of personal data.
• “Consent” means freely given, specific, informed, and unambiguous agreement to process personal data.

4. Personal Data We Collect

4.1 Identification Information

• Full name
• Email address
• Phone number
• Business or factory address
• Job title and company details

4.2 Account Information

• Username and login credentials
• Profile details
• Subscription plan and billing status
• User preferences and configuration settings

4.3 Operational & Workforce Data

• Employee attendance and shift data
• Production and performance records
• Vendor and supplier contact details
• Inventory and procurement records

4.4 Financial Information

• Billing information
• Transaction history and invoices
• Payment details (processed securely through third-party payment gateways)

4.5 Technical & Usage Data

• IP address
• Device and browser information
• System logs and session data
• Feature usage analytics
• Error reports and diagnostic information

5. How We Collect Personal Data

5.1 Direct Collection

• Account registration and onboarding
• Subscription and payment processes
• Software configuration and usage
• Customer support communications
• Website contact forms

5.2 Automatic Collection

• Cookies and tracking technologies
• System logs and monitoring tools
• Analytics services
• Security monitoring systems

6. Purpose and Legal Basis for Processing

6.1 With Your Consent (Section 6, DPDP Act)

• Marketing communications and newsletters
• Product updates and promotional offers
• Optional beta features
• Customer feedback surveys

6.2 For Legitimate Use (Section 7, DPDP Act)

• Service Delivery: To provide factory management functionalities
• Account Management: To manage user access and subscriptions
• Billing: To process payments and maintain financial records
• Security: To prevent fraud and unauthorized access
• Technical Support: To resolve issues and improve performance
• Legal Compliance: To comply with regulatory requirements
• Business Improvement: To analyze usage patterns and enhance services

7. Data Sharing and Disclosure

7.1 Service Providers

We may share data with trusted third-party service providers including:

• Cloud hosting providers
• Payment gateway processors
• Customer support platforms
• Analytics and monitoring services

All service providers are contractually bound to protect your data.

7.2 Legal Requirements

We may disclose personal data if required by law, court order, or governmental authority.

7.3 Business Transfers

In case of merger, acquisition, or sale of assets, personal data may be transferred with appropriate safeguards.

We do not sell, rent, or trade personal data to third parties for advertising purposes.

8. Data Retention

8.1 Retention Period

• Active Account Data: Retained during subscription period plus 3 years
• Financial Records: Retained for up to 10 years as required by law
• Support Records: Retained for 2 years
• System Logs: Retained for 1 year

8.2 Data Deletion

We will erase personal data when:

• The purpose for processing is no longer required
• You withdraw consent (where applicable)
• You request account deletion
• Retention period expires under legal guidelines

9. Your Rights Under DPDP Act

9.1 Right to Information

• Know what personal data is being processed
• Understand purpose and retention period
• Know recipients of your data

9.2 Right to Correction and Erasure

• Request correction of inaccurate data
• Request deletion subject to legal obligations

9.3 Right to Withdraw Consent

You may withdraw consent at any time for processing based on consent.

9.4 Right to Grievance Redressal

You may raise concerns regarding data processing, and we will respond within 15 days.

10. Data Security

10.1 Technical Measures

• Encryption of data in transit and at rest
• Role-based access controls
• Regular security audits and monitoring
• Automated backup systems

10.2 Organizational Measures

• Employee data protection training
• Restricted access to sensitive data
• Incident response procedures
• Vendor due diligence practices

11. Cookies and Tracking Technologies

We use cookies to:

• Maintain login sessions
• Analyze usage patterns
• Improve user experience
• Enhance platform security

You may manage cookies through your browser settings.

12. Data Transfers

Personal data is primarily processed within India. Any cross-border transfers, if required, will comply with applicable Indian data protection laws.

13. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be notified through:

• Website publication
• Email notification
• In-app notifications

15. Grievance Redressal

If you have concerns regarding data processing, please contact:

Grievance Officer:Satish Sharma
Email: support@agilefactory.in
Address: Bailey Road, Patna, Bihar 801503

16. Contact Information

Company: Agile Factory – Factory Management Solution
Email: support@agilefactory.in
Website: https://agilefactory.in

17. Effective Date and Acknowledgment

This Privacy Policy is effective from February 18, 2026. By using Agile Factory, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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This Privacy Policy has been prepared in compliance with the Digital Personal Data Protection Act, 2023 and applicable laws of India.